PLEASE BE AWARE: You will NOT be able to book appointments using the above system. If you would like to book an appointment please use our online booking system Rapid Health HERE.
Immediate action required: PLEASE BE AWARE:
- When checking in for a pre booked appointment please enter the surgery and use the automated check in machine. If, for any reason, the machine in not working please go to the window opposite the screen where a member of staff will be happy to help.
- If you are arriving for open surgery you must go to the first available window in the foyer to book an appointment, a member of the reception team will book the next available appointment for you. You may be asked to come back later in the morning to check in, depending on how far in advance your appointment time is.
The surgery runs a mixture of open and booked appointments. Open surgeries are held Monday and Friday mornings 8:45am to 11:00am.
Appointments for practice nurses can be made by calling in at reception or by telephone between 8:30am to 12:30pm and 1:45pm to 5:45pm Monday to Friday. Appointments can also be made for doctors in the above way.
Most clinics are by appointment only. Patients are usually seen by their usual doctor for booked appointments, but if that doctor is unavailable an appointment will be offered with another clinician.
Be Kind To Our Staff
Receptionists are not ‘just admin’ — they are patient advocates and care navigators, circumnavigating complex systems to get people the care and support they need. They are the gateway to the clinical team, and without them, there is no access. But constant abuse is pushing them to breaking point.
GP reception teams take hundreds of calls per day. Some are straightforward, but many are distressing. Some patients may require a routine appointment or additional help and support. The call could also be emotionally difficult, stressful, or abusive.
We as a surgery, care deeply about our patients and will always do our best to help our patients in any way that we can. We ask you to consider the contents of the following video, and please be patient with our staff, you don’t know what happened on the call they just took.
The NHS App
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.